policy
Refund Policy
Product-specific refund eligibility, provider evidence, entitlement effects, and ledger reconciliation.
- Version
- 2026-08-30
- Canonical URI
- /legal/refund-policy
- Fingerprint
- SHA-256 d9252d3e78a8ae2966f1284aaec42ae3df8c7d0dfc4d5d1e4aaeda728c64c529
Review
Refund eligibility depends on the purchased service or license, fulfillment state, applicable law, and stated offer. Requests are evaluated against order and provider evidence.
Reconciliation
When marketplace refunds are activated, an approved refund must update every applicable payment, order, entitlement, settlement, creator, reseller, affiliate, and CrownThrive record through idempotent reversal effects. The current service-receipt lane performs no such marketplace business effect, and an email alone never changes economic truth.